At Moka & Co., exceptional customer support is at the heart of everything we do. Whether you have a question about a product, need technical assistance, want to track your order, or require after-sales support — our dedicated team is ready to assist you every step of the way.
1 FAQ
1.1 What products do you offer?
Moka and co offer premium coffee machines, coffee beans, Gelato, syrups, toppings, water filters, and café equipment across Qatar.
1.2 How can I place an order?
You can place your order through our website mokaandco.qa by adding products to your cart and completing checkout. Or by contacting the through our WhatsApp number +974 3369 5346 .
1.3 What payment methods do you accept?
We accept secure online payments, including credit/debit cards and other available payment options in Qatar.
1.4 Do you offer delivery within Doha?
Yes, we provide fast and reliable delivery services within Doha and outside the city.
1.5 How long does delivery take?
Orders placed before 21:00 are shipped the next day. Delivery timelines may vary slightly based on location.
1.6 Do you deliver outside Doha?
Yes, we deliver across Qatar, including areas outside Doha.
1.7 What are your delivery charges?
Free delivery is available within Doha for orders above QAR 500 and free delivery outside Doha for orders above QAR 1000.
1.8 Can I change or cancel my order?
Orders can be changed or canceled before dispatch. Please contact our support team as soon as possible.
1.9 What is your return policy?
We accept returns for eligible products as per our return policy. Items must be unused and in original packaging.
1.10 Do your products come with a warranty?
Yes, selected products come with a manufacturer warranty. Details are provided on the product page.
1.11 How can I contact customer support?
You can reach us via phone, email, or through our website contact form for quick assistance.
1.12 What are your customer service hours?
Our customer support team is available during standard business hours in Qatar. Between 9 AM to 6 PM
1.13 Do you offer bulk or business orders?
Yes, we provide special pricing and solutions for bulk, wholesale, and business customers.
